Prime Longevity — Website Terms of Use
Last updated: October 7, 2026
1.Agreement to These Terms
The website located at getprimelongevity.com, together with its subdomains, booking pages, patient portal links, and related online features (the "Site"), is owned and operated by Prime Longevity LLC, a Florida limited liability company doing business as Prime Longevity ("Prime Longevity," "Company," "we," "us," or "our"). These Terms of Use (the "Terms") are a legally binding agreement between you and Prime Longevity governing your access to and use of the Site.
By accessing, browsing, creating an account on, or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Notice of Privacy Practices, which are incorporated by reference. Certain features of the Site may be subject to additional terms, guidelines, or rules posted in connection with those features; those additional terms are also incorporated into these Terms.
YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE THE SITE. By using the Site, you represent that you are at least 18 and have the legal capacity to enter into these Terms. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SITE.
IMPORTANT NOTICE: These Terms contain a binding individual arbitration provision and a class action waiver in Section 9, and limit the remedies available to you in Sections 6 and 7. Please read them carefully.
Scope. These Terms govern your use of the Site only. Any medical evaluation, treatment, membership, or service you receive from Prime Longevity or its affiliated licensed providers is governed by the separate patient intake forms, informed consents, financial policies, and membership agreements you sign at that time. If those documents conflict with these Terms, those documents control as to the services they cover.
2. Medical Disclaimer
No medical advice. All content on the Site, including text, images, videos, articles, service descriptions, and any information about hyperbaric oxygen therapy, red light therapy, regenerative and cellular therapies, IV and injectable therapies, peptides, hormone optimization, diagnostic testing, and wellness protocols, is provided for general informational and educational purposes only. It is not medical advice, diagnosis, or treatment, and it is not a substitute for an in-person consultation with a qualified, licensed healthcare provider. Never disregard professional medical advice or delay seeking it because of something you read on the Site.
No provider–patient relationship. Your use of the Site, submission of an inquiry, contact form, or questionnaire, or communication with us by email, text, chat, or social media does not create a physician–patient or other provider–patient relationship. That relationship begins only after you complete our intake process, a licensed provider evaluates you, and you sign the applicable informed consent documents.
Medical emergencies. The Site is not intended for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use the Site, email, text, or online booking to communicate urgent medical needs.
Eligibility and medical necessity. Every service is subject to a medical evaluation. A provider may decline to offer any service if, in their independent professional judgment, it is not appropriate for you. Listing a service on the Site is not an offer or promise to provide it to you.
Regulatory status. Some therapies described on the Site, including certain regenerative, cellular, and biologic therapies (such as stem cell and exosome-related products), peptides, and off-label uses of approved drugs or devices, have not been approved or cleared by the U.S. Food and Drug Administration (FDA) for the uses discussed and may be considered investigational. Statements on the Site have not been evaluated by the FDA. These products and services are not intended to diagnose, treat, cure, or prevent any disease. Where Florida law requires specific written disclosures or consents for a therapy, those will be provided to you before treatment.
No guarantee of results. Individual results vary and depend on many factors, including your health history, genetics, lifestyle, and adherence to recommendations. Testimonials, before-and-after images, case examples, and statements about outcomes reflect individual experiences and are not a guarantee, promise, or prediction that you will achieve similar results. References to scientific studies are provided for context and do not mean those findings apply to you.
Insurance. Unless expressly stated otherwise, Prime Longevity's services are self-pay and are generally not covered by health insurance or Medicare. You are responsible for confirming any coverage with your insurer.
Providers. Clinical services are performed by or under the supervision of appropriately licensed healthcare professionals in accordance with Florida law. Biographies and credentials on the Site are provided for information and may change.
3. Access to the Site and Intellectual Property
Limited license. Subject to these Terms, Prime Longevity grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your own personal, non-commercial purposes, such as learning about our services and scheduling appointments.
Restrictions. You agree that you will not, and will not permit anyone else to:
• sell, rent, lease, license, transfer, assign, distribute, host, frame, or otherwise commercially exploit the Site or its content;
• modify, create derivative works of, disassemble, decompile, or reverse engineer any part of the Site;
• access the Site to build a similar or competing website, product, or service, or to copy our service descriptions, protocols, pricing, or branding;
• use any robot, spider, scraper, data-mining tool, or other automated means to access, collect, or index the Site or its content, including for training artificial intelligence or machine-learning models;
• interfere with or disrupt the Site, its servers, or networks, or attempt to gain unauthorized access to any part of the Site, other accounts, or our systems;
• upload or transmit viruses, malware, or other harmful code;
• impersonate any person, provide false information, or book appointments on behalf of another person without their authorization; or
• use the Site in any way that violates applicable law, including healthcare, privacy, and consumer-protection laws.
Except as expressly permitted in these Terms, no part of the Site may be copied, reproduced, republished, downloaded, displayed, posted, or transmitted in any form or by any means. All copyright and other proprietary notices must be retained on any permitted copy. Any future release, update, or addition to the Site is subject to these Terms.
Accounts. If you create an account or use a patient portal, you are responsible for keeping your login credentials confidential, for all activity under your account, and for promptly notifying us of any unauthorized use. You agree to provide accurate, current, and complete information. Third-party portals, booking, and payment platforms are also governed by their own terms.
Modifications. We may change, suspend, or discontinue all or any part of the Site at any time, with or without notice. We will not be liable to you or any third party for any modification, interruption, or discontinuation of the Site. We have no obligation to provide support or maintenance for the Site.
Ownership. The Site and all of its content, including text, graphics, photographs, video, logos, the name "Prime Longevity," the slogan "Redefine Your Prime," trade dress, design, software, and the selection and arrangement of content, are owned by Prime Longevity or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in any of our intellectual property other than the limited license in this Section. All rights not expressly granted are reserved.
Trademarks. All trademarks, service marks, and logos displayed on the Site (the "Marks") are the property of Prime Longevity or of third parties. You may not use any Mark without our prior written consent or the consent of the third party that owns it.
Feedback. If you send us suggestions, ideas, or feedback about the Site or our services, you grant us a perpetual, irrevocable, royalty-free, worldwide right to use them for any purpose without compensation or attribution to you.
4.Appointments, Payments, Third Parties, and Communications
Booking and pricing. Online booking requests are not confirmed until we confirm them. Prices, packages, memberships, and promotions shown on the Site are subject to change without notice, may require a medical evaluation, and may vary based on your individualized treatment plan. We are not bound by typographical or pricing errors. Deposits, cancellation and no-show fees, refunds, and membership terms are governed by the financial policy or agreement provided to you at booking or intake.
Third-party links and services. The Site may contain links to, or integrations with, third-party websites and services, including booking, payment, telehealth, laboratory, and social media platforms ("Third-Party Services"). Third-Party Services are not under our control, and we do not review, endorse, warrant, or make any representations about them. Your use of any Third-Party Service is at your own risk and is governed by that third party's terms and privacy practices. We are not responsible for any loss or damage arising from your use of a Third-Party Service.
User content. If you submit reviews, comments, photos, or other content to the Site or our social media channels ("User Content"), you are solely responsible for it and represent that you have the right to submit it. You grant Prime Longevity a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute User Content in connection with the Site and our business, except that we will not use your name, likeness, testimonial, or any protected health information in our marketing without your separate written authorization. We may remove any User Content at any time. Please do not post your own health information publicly; we cannot protect information you choose to make public.
Disputes between users. We are not responsible for User Content submitted by others or for interactions between you and other users, and we have no obligation to become involved in any such dispute.
Electronic communications. By using the Site or communicating with us electronically, you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.
Text messages and calls. If you provide your mobile number and opt in, you consent to receive calls and text messages from Prime Longevity, including appointment reminders, service updates, and, if you separately agree, marketing messages, which may be sent using automated technology. Consent to marketing messages is not a condition of purchase. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. You represent that you are the subscriber or authorized user of any number you provide.
Email. You may unsubscribe from marketing emails at any time using the link in the email. You will continue to receive transactional and appointment-related messages.
Cookies and tracking technologies. The Site uses cookies, pixels, and similar technologies to operate the Site, remember your preferences, and understand how visitors use it. We configure these technologies so that they are not used to disclose protected health information to third parties for advertising. See our Privacy Policy for details and choices.
5. Disclaimer of Warranties
THE SITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIME LONGEVITY AND ITS OWNERS, MEMBERS, OFFICERS, PROVIDERS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS (THE "PRIME PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, THE PRIME PARTIES DO NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS; WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; OR WILL BE ACCURATE, CURRENT, COMPLETE, OR FREE OF VIRUSES OR OTHER HARMFUL CODE. HEALTH AND SCIENTIFIC INFORMATION CHANGES RAPIDLY, AND CONTENT ON THE SITE MAY NOT REFLECT THE MOST CURRENT RESEARCH. IF APPLICABLE LAW REQUIRES ANY WARRANTY WITH RESPECT TO THE SITE, IT IS LIMITED IN DURATION TO NINETY (90) DAYS FROM YOUR FIRST USE OF THE SITE.
Some jurisdictions do not allow the exclusion of implied warranties or limits on how long an implied warranty lasts, so some of the above may not apply to you.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE PRIME PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE OR ITS CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR ACCESS TO AND USE OF THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA RESULTING FROM IT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, THE PRIME PARTIES' TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
This Section applies to your use of the Site only. It does not limit any liability that cannot be limited under applicable law, including liability for gross negligence, intentional misconduct, or professional services rendered under a separate patient agreement, which are governed by those agreements and applicable Florida law. Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above may not apply to you.
7. Indemnification, Release, and Termination
Indemnification. You agree to defend, indemnify, and hold harmless the Prime Parties from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or related to (a) your use or misuse of the Site; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or the rights of any third party. We reserve the right to assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.
Release. To the maximum extent permitted by law, you release the Prime Parties from all claims, demands, and damages of every kind, known and unknown, arising out of or relating to (a) disputes between you and other users of the Site, and (b) your use of any Third-Party Service. If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." Residents of other jurisdictions waive any comparable law.
Term and termination. These Terms remain in effect while you use the Site. We may suspend or terminate your access to the Site, including any account, at any time and for any reason in our sole discretion, including for any violation of these Terms, without liability to you. On termination, your right to use the Site ends immediately. Termination of Site access does not by itself end any provider–patient relationship, which is governed by your patient agreements and applicable law. Medical records are retained as required by Florida law regardless of account status.
Survival. Sections 2, 3 (other than the license grant), 4 (as to User Content, Third-Party Services, and communications consents not revoked), and 5 through 11 survive any termination of these Terms.
8. Copyright Policy, Privacy, and Changes to These Terms
Copyright policy. Prime Longevity respects the intellectual property of others and asks users of the Site to do the same. We will remove infringing material and terminate access for repeat infringers in appropriate circumstances. If you believe material on the Site infringes your copyright, send a written notice under 17 U.S.C. § 512(c) to our designated Copyright Agent at info@getprimelongevity.com or the mailing address in Section 11, including:
• your physical or electronic signature;
• identification of the copyrighted work you claim has been infringed;
• identification of the material you claim is infringing and that you request be removed, with enough information for us to locate it;
• your address, telephone number, and email address;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.
Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages, including costs and attorneys' fees.
Your privacy and health information. Our collection and use of personal information through the Site is described in our [Privacy Policy]. Protected health information we receive in connection with your care is handled in accordance with HIPAA and applicable Florida law as described in our [Notice of Privacy Practices]. Information you submit through general website forms before becoming a patient is used to respond to your inquiry and schedule services. Please do not submit detailed medical information through general contact forms; our team will collect it through secure intake channels.
Changes to these Terms. We may revise these Terms from time to time. If we make material changes, we will post the updated Terms on the Site with a new "Last updated" date and may also notify you by email at the most recent address you provided. You are responsible for keeping your email address current; notice sent to the last address you provided is effective even if that address is no longer valid. Material changes take effect thirty (30) days after we post or send notice, and immediately for new users. Your continued use of the Site after changes take effect means you accept the revised Terms. Changes will not apply to any dispute of which we had actual notice before the change took effect.
9. Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH PRIME LONGEVITY THROUGH INDIVIDUAL BINDING ARBITRATION, WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
9.1 Scope. Except as provided in Section 9.10, any dispute, claim, or controversy between you and Prime Longevity arising out of or relating to these Terms or your use of the Site (a "Dispute") will be resolved by binding arbitration on an individual basis. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and applies to Prime Longevity's parents, subsidiaries, affiliates, owners, providers, employees, agents, successors, and assigns. Claims arising from medical care or professional services are governed by the dispute-resolution terms of your patient agreements and by Chapter 766, Florida Statutes, and are not covered by this Section.
9.2 Informal resolution first. Before starting arbitration, the party with the Dispute must send the other a written Notice of Dispute describing the nature and basis of the claim and the relief requested. Notices to Prime Longevity must be sent to: Prime Longevity, Attn: Legal, 1691 Michigan Avenue, Suite 360, Miami Beach, Florida 33139, with a copy to info@getprimelongevity.com. If the Dispute is not resolved within sixty (60) days after the Notice is received, either party may begin arbitration. The amount of any settlement offer may not be disclosed to the arbitrator until after the arbitrator determines the award.
9.3 Arbitration rules. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at adr.org or 1-800-778-7879), as modified by these Terms. If the AAA is unavailable, the parties will agree on a substitute provider, or a court will appoint one. The arbitration will be conducted in English by a single neutral arbitrator.
9.4 Location and format. For Disputes seeking less than US $10,000, the party seeking relief may elect a non-appearance arbitration conducted by telephone, video, or written submissions only. Otherwise, the right to a hearing is determined by the AAA rules. Any in-person hearing will take place in Miami-Dade County, Florida, unless the parties agree otherwise or the arbitrator determines that would cause you undue hardship, in which case it may be held by video.
9.5 Fees. Payment of filing, administrative, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. Each party bears its own attorneys' fees and costs unless the arbitrator awards them under applicable law. If the arbitrator finds that a claim or the relief sought was frivolous or brought for an improper purpose, fees will be allocated as the AAA rules and Federal Rule of Civil Procedure 11 standards permit.
9.6 Authority of the arbitrator. The arbitrator decides all issues relating to the Dispute, except that a court decides issues about the scope, validity, and enforceability of the class action waiver in Section 9.7. The arbitrator may grant dispositive motions and may award any individual relief a court could award under applicable law and these Terms, but only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. The arbitrator will issue a written decision stating the essential findings and conclusions. The award is final and binding, and judgment may be entered in any court of competent jurisdiction.
9.7 Class action and jury waiver. YOU AND PRIME LONGEVITY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND PRIME LONGEVITY EACH WAIVE THE RIGHT TO A TRIAL BY JURY. If this class action waiver is found unenforceable as to any claim, that claim will be severed and decided by a court, and not in arbitration.
9.8 Mass filings. If twenty-five (25) or more similar Notices of Dispute or arbitration demands are submitted by or with the assistance of the same law firm or coordinated group, they will be administered in batches of no more than twenty-five (25), with one arbitrator per batch where the AAA rules permit, and the remaining matters held in abeyance until each batch is resolved. Statutes of limitation are tolled for claims held in abeyance.
9.9 Confidentiality. All aspects of the arbitration are confidential except as required by law or as needed to enforce, confirm, or vacate an award or to seek injunctive relief.
9.10 Exceptions. Either party may (a) bring an individual action in small claims court in Miami-Dade County, Florida, if it qualifies; (b) seek emergency injunctive or equitable relief in court to preserve the status quo pending arbitration; and (c) bring claims in court for infringement or misappropriation of intellectual property, for violation of the Computer Fraud and Abuse Act, or for unauthorized access to or interference with the Site.
9.11 30-day right to opt out. You may opt out of this arbitration agreement by emailing info@getprimelongevity.comwithin thirty (30) days after you first accept these Terms, with the subject line "Arbitration Opt-Out" and your name, mailing address, and email. Opting out does not affect any other part of these Terms.
9.12 Severability and survival. If any part of this Section 9 (other than Section 9.7) is found unenforceable, that part will be severed and the rest will remain in effect. This Section survives termination of these Terms and of your relationship with Prime Longevity.
10. Governing Law and Venue
These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles. For any matter permitted to proceed in court, you and Prime Longevity consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.
11. General Provisions and Contact
Entire agreement. These Terms, together with our Privacy Policy, Notice of Privacy Practices, and any additional terms posted for specific features, are the entire agreement between you and Prime Longevity regarding the Site. Your patient agreements separately govern any services you receive.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable, except as stated in Section 9.7.
Assignment. You may not assign, delegate, or transfer these Terms or your rights under them without our prior written consent; any attempt to do so is void. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit permitted successors and assigns.
Relationship. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Prime Longevity.
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, hurricanes, power or internet outages, pandemics, or government action.
Export. You agree not to export, re-export, or transfer any technical data obtained from the Site in violation of U.S. export laws.
Interpretation. Section headings are for convenience only and have no legal effect. "Including" means "including without limitation."
Copyright notice. © 2026 Prime Longevity LLC. All rights reserved.
Contact us. Questions about these Terms or the Site may be sent to:
Prime Longevity
The Rivani Building
1691 Michigan Avenue, Suite 360
Miami Beach, Florida 33139
Email: info@getprimelongevity.com
Phone: (786) 309-4340